Decision details
CHE S135 Housing Services Resident Engagement Strategy
Decision status: For Determination
Is Key decision?: Yes
Is subject to call in?: No
Decision:
RESOLVED
That the Cabinet:
Approved the new Housing Services Resident Engagement Strategy as attached at Appendix 1 of this report.
Approved delegation to the Strategic Director of Housing Services in order to oversee the effective implementation of Strategy and to make any minor amendments to the Strategy and its associated policies.
REASONS FOR DECISION
Housing Services have not had a Resident Engagement Strategy in place since 2013. Since this time there have been significant changes, both in our local housing context and nationally, which we need to respond to. Summary of these include:
- Changes in social housing tenure patterns
- Changes in technology
- High levels of needs, reducing resources
- Major changes in housing legislation
These issues, along with the challenges posed by the Covid pandemic and cyberattack, mean that we need to review how we engage, take action to engage (more) residents effectively, and build on work already underway to promote stronger and more cohesive communities on our estates. A clearer strategic framework is needed to achieve these broad aims and support the services wider work to modernise and improve Housing Services.
Publication date: 13/12/2022
Date of decision: 12/12/2022
Decided at meeting: 12/12/2022 - Cabinet
Accompanying Documents:
- FINAL Cabinet Report - Resident Engagement Strategy
PDF 122 KB - Appendix 1 - Housing Services Resident Engagement Strategy
PDF 12 MB
- Appendix 2 - Resident Engagement Strategy - overview of key consultation messages
PDF 92 KB
- Appendix 3 - Resident Engagement Strategy Equality Impact Assessment
PDF 137 KB